Archives for November 2010

The IBM Success Story

There is a story attributed to Thomas J Watson (snr),  the man who took a collection of debt-ridden time recording and tabulating companies and turned them into the colossus that is the modern IBM and who, when asked what made the company so successful replied:

IBM is what it is today for three special reasons. The first reason is that, at the very beginning, I had a very clear picture of what the company would look like when it was finally done. You might say I had a model in my mind of what it would look like when the dream – my vision – was in place.

The second reason was that once I had that picture, I then asked myself how a company which looked like that would have to act. I then created a picture of how IBM would act when it was finally done.

The third reason IBM has been so successful was that once I had a picture of how IBM would look when the dream was in place and how such a company would have to act, I then realised that, unless we began to act that way from the very beginning, we would never get there.

In other words, I realised that for IBM to become a great company it would have to act like a great company long before it ever became one.

From the very outset, IBM was fashioned after the template of my vision. And each and every day we attempted to model the company after that template. At the end of each day we asked ourselves how well we did, discovered the disparity between where we were and where we had committed ourselves to be, and, at the start of the following day, set out to make up for that difference.

Every day at IBM was a day devoted to business development, not to doing business.

We didn’t do business at IBM, we built one.

Practical Tips for your business success

Not sure where to start with “seeing” the success of your business? Need some practical help with how to proceed? Well, here are some practical tips for you to use and if you’d like some more help or would just like to talk through your business thoughts and ideas then don’t forget to speak to me, Dave Baker, your Charting Success Business Coach on 01284 330400

1.     Start with the end in mind. Close your eyes and envision where you really want to be with your business in one, three or five years’ time. Think of it as a “Dream Destination”. Write it down so that you can come back to it again and again and remind yourself of where you ultimately want to be.

2.     Be clear about your dream. If you think about it as a Dream Destination then use the “DREAM” part as an acronym to enable you to be really clear about it. i.e.

D – Determinate – Be specific, not fuzzy. You want to achieve annual sales of £xxx by a specific date, or you want to have at least x% market share by a specific date.

R – Realistic – Don’t set impossible goals. They need to be challenging but they have to be achievable.

E – Exotic – It’s a Dream Destination remember; dreams should never be mundane. Think sun-drenched Bahamas not Bognor Regis (no offence to Bognor Regis intended).

A – Agreed – This Dream Destination is a company goal so it’s likely to involve other people. Make sure you do involve them and win their support in reaching the Dream Destination

M – Measurable – You must be able to measure your progress towards your Dream Destination so that, if nothing else, you know when you’ve actually arrived!

3.     Review your dream regularly. Just as with planning the ultimate holiday where you might take out the colourful brochures and read them again and again, imagining yourself actually on that holiday soaking up the sunshine or skiing down the piste; do the same with your commercial Dream Destination. Review your dream at least once a month, make sure that it is still something that excites you and that it is still a valid destination. After all, you wouldn’t continue with your plans of an ultimate holiday if your proposed destination was ravaged by a hurricane or involved in a war (well, at least, most people wouldn’t) so you may have to modify your commercial Dream Destination if it is affected by factors outside your control.

Dyson – A Study in Successful Innovation

(Dyson history excerpted from Dyson website –

You know the feeling when some everyday product lets you down. ‘I could have designed this better myself’, you think. But how many of us turn our thoughts into actions? James Dyson does. He is a man who likes to make things work better. With his research team he has developed products that have achieved sales of over £3 billion worldwide.

James Dyson’s first product, the Sea Truck, was launched in 1970 while he was studying at the Royal College of Art. A few years later came the award-winning Ballbarrow that can go where no wheelbarrow has ever been before. Then there was the Wheelboat and the Trolleyball. Even the integral hose, seen on most upright vacuum cleaners, is a Dyson invention.

In 1978, James Dyson noticed how the air filter in the Ballbarrow spray-finishing room was constantly clogging with powder particles (just like a vacuum cleaner bag clogs with dust). So he designed and built an industrial cyclone tower, which removed the powder particles by exerting centrifugal forces greater than 100,000 times those of gravity. Could the same principle work in a vacuum cleaner? James Dyson set to work. 5 years and 5,127 prototypes later, the world’s first bagless vacuum cleaner from Dyson arrived.

Considering it took James Dyson over 14 years to get his first product into a shop, it’s heartening to know that you can now buy Dyson products in 22 countries worldwide. You can also see them in many other places: Science Museums, Victoria & Albert Museum in London; San Francisco Museum of Modern Art; Museum für Angewandte Kunst in Cologne; Zurich Design Museum; Georges Pompidou Centre in Paris; Design Museum in Lisbon and Powerhouse Museum in Sydney, to name a few.

Practical Innovation Tips for Your Business

Here are seven tips as to how to foster that innovation.

•       Be receptive to all ideas and suggestions. Listen to and encourage everyone in the organisation to make suggestions and describe their ideas. Don’t be negative or dismiss any ideas offhand even if they are ‘off the wall’.

•       Reward the best ideas and suggestions especially if the company benefits from them. Ensure that the rewards given are commensurate with the value of the idea or suggestion. If one of your employees comes up with an idea that earns the company many thousands of pounds then reward them with a small share of the extra profit – if you don’t, then their next good idea may end up being used by your competitor!

•       Look for ideas in other areas. Be aware of what’s going on in other market areas because you may be able to adapt a new idea from a completely different business or industry to your advantage. Go to different places; read different newspapers and magazines; meet different people (and listen to what they have to say). Encourage adventure in yourself and others around you.

•       Look for innovative ways to combine existing ideas or products into something new. Some classic product examples of the success of this approach are: the mobile phone/camera, the clock/radio, the snowboard and the Swiss army knife.

•       Don’t always go with the first idea. Talk it over with others in your organisation or friends and relatives because someone may be able to think of ways to improve or perfect it (with the obvious caveat that you don’t want anyone else to steal your idea!).

•       Take calculated risks. Research and discussion is all very fine but sometimes you just have to ‘do’ something to see if it works or is better. Sometimes you will get it wrong as well but as some anonymous person once said “In order for you to profit from your mistakes, you actually have to go out and make some”.

•       Visualise the success of the idea. Close your eyes; think how the idea or suggestion will affect the company (and you). Try to imagine what the future will be like because of that idea or suggestion – and whilst you’re about it try to think of any “If only I’d…” situations (as in “If only I’d done this or not done that then the idea or suggestion would have been even more successful”) and do them.

Innovation is, in reality, a little like gardening; with the right conditions (fertile soil, good weather, careful husbandry and judicious application of fertiliser (careful how you visualise this analogy!)) you can grow the most wonderful things – and continue to do so year after year.

Who Are the Real Salespeople in a Business?

The obvious ones are the people whose title is something like Sales Executive. But what about the people who always answer the phone – their cheery welcome or frosty greeting will immediately affect a caller and may well influence their decision as to whether to buy or not.

What about the dull and dreary box advert for the company in Yellow Pages; won’t that cause some prospective customers to re-think their decision as to where to place their business?

And what about the business cards that the employees hand out; do they adequately express the nature of the business? Do they make it easy for the prospective customer to find out about the business?

As a business coach I advise small businesses how to ensure that all their potential salespeople (real or virtual) are working to the best possible effect. So if you know a business whose sales force could do with a little improvement then please, refer them to me.

Five Essential Tips For Any Small Business Owner

Five essential tips for any small business owner on how to maximize their long-term success, stand out from the crowd and minimise potential financial risks

1. Focus on what you do best and outsource the rest

Administrative and support services are necessary for any business, but the costs and time expended managing these services may not be worth the investment for a small organisation. Focus your attention on what your business is really about and get some reliable ‘virtual staff’ to handle the rest.

2. Project a professional image

A professional image is crucial to any businesses success. Ensure that everyone and everything that represents your business is projecting that image – that means everything; from your business cards to your offices and how your telephone is answered.

3. Spend wisely

Your company’s long-term success is dependent on making more money than you spend. Spending wisely doesn’t mean cutting corners; paying your employees well and your bills on time is important, but spend only on essentials: good employees, essential technology, marketing; not on that really great, but expensive, gadget!

4. Save Yourself Time Energy and Money (that’s SYSTEMs to you and me)

Develop your systems early; perfect them and adhere to them. That way, as the company grows, you will have already established the way you want everything to work – and if you do it right, it will work; without you!

5. Network, Network, Network

Meeting other entrepreneurs and business owners is critical to creating lasting business relationships and expanding your business. Whether it’s joining groups of other business owners or using social networks, networking is a great way to expand your professional contacts, gather advice, information, and raise your professional profile.

For more business help, practical advice and business coaching book your first FREE coaching session from Charting Success by calling 01284 330 400 or e-mail